First Group

Helping a rail operator improve their experience

Overview

First Rail is one of the UK's most experienced rail operators, carrying more than 260m passengers across three franchises. Over a five month period, I worked with Future Platforms to help make significant UX and Design improvements to First Rail's iOS and Android apps.

iPhone X Optimisation

One of the most significant changes to First Rail's iOS and Android apps was to optimise them for large screen devices such as the iPhone X range. This involved re-designing the header and tabbed navigation within the app, as well as optimising the onboarding process for users.

Additional Updates

Over the five month period I worked on updates to key user journeys such as searching for and booking tickets, the My Account area and Live Train information. As a result of an NDA, I am un-able to show additional work for this client, but more information is availabe on request.

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